Creating your own statuses

In this article

• Introduction
• How to create a custom status
• Removing a custom status
• Changing the ordering of statuses
• Related content

Introduction

Your board comes with a default set of statuses:

• Under consideration
• Planned
• Not planned
• Done
• Archived

As well as these, there are some "system" statuses:

• Awaiting approval
• Merged
• Deleted
• Spam

The default set of statuses work well for many teams. However, your workflow might have additional statuses you’d like to add, such as “In progress” or “In testing”. Custom statuses allow you to add these to your feedback board.

How to create a custom status

Go to your dashboard. Select ‘Settings’.

Then select the ‘Statuses’ tab.

Click the “Create new status” button. A form appears where you can enter your status.

• We recommend keeping the status name short, just a word or two. For example, “In beta testing”, or “In progress”.

• The description is optional. If you add a description to your status, this will show as a tooltip in appropriate places.
• The colour is used as a background whenever the status is shown. This allows quick visual recognition when scanning a list of suggestions.
• Make your status "private" if you wish to hide suggestions with that status from your customers. This allows you to hide suggestions without needing to delete them. This is great for creating an "archive" for old suggestions that you want to keep for reference, but not delete entirely.

When you click “Save changes”, the status is immediately added to your board:

• The custom status is now available for you to assign to suggestions.
• The custom status also appears in the filter dropdown on your feedback board, allowing your users to filter by this status.

Removing a status

You can remove any status from your feedback board, including the default ones created automatically for you.

To remove a status, go to your dashboard. Select ‘Settings’, then select the ‘Statuses’ tab.

You won't be able to remove a status if any of your board’s suggestions are currently assigned it. You’ll first need to change the status for each of those suggestions. Your board’s “moderate” page makes it easy to do this for many suggestions at once.

Changing the ordering of statuses

On the dashboard ‘Statuses’ tab, each status has a “Move up” and “Move down” link. You can use these to change the order in which statuses are shown.

The new ordering takes effect anywhere the statuses are listed. This includes the status filter your customers use to control which suggestions are shown.

This is helpful when a status you've added logically comes before some other statuses. For example, you added “In beta testing” as a status and you want it to show before “Done”.