Upvoting a suggestion or adding a comment

In this article

• Introduction
• How to upvote a suggestion
• How to add a comment

Introduction

Your customers might want to upvote a suggestion or add a comment if:

• They also want the suggested feature to be built
• They want a suggested feature to be built but would like to add greater detail to the suggestion or suggest an amendment

How to upvote a suggestion

Customers select the suggestion they want to upvote (which can include clicking on the number of existing upvotes).

They select the ‘upvote’ button.

Anyone can upvote a suggestion or add a comment.

For security purposes, you, as the board moderator, can see the date, IP address, OS, browser and device of each upvote. Select ‘voting options’ when viewing a suggestion.

Then choose ‘view upvotes’ to see the date, IP address, OS, browser and device of each upvote.

How to add a comment

Your customers simply select the suggestion they want to comment on and fill in the comment form.

Customers can edit comments for up to 30 minutes after posting them.